by Hanzala | Sep 22, 2026 | AI Architecture
A company updates its refund policy from 30 days to 14 days. The new policy is already live on its website, but its AI assistant continues telling customers that they have 30 days to request a refund. The AI model is working. The problem is that the RAG system is...
by Hanzala | Aug 14, 2026 | AI Implementation
Insurance claims teams receive a lot of documents. A single claim may include a claim form, repair estimate, invoice, police report, medical document, damage photos, email attachments, policy information, and supporting documents from different people. The difficult...
by Hanzala | Aug 1, 2026 | AI Implementation
Adding AI to existing software is easy. Adding an AI feature that users continue to use is much harder. Many software companies start with the technology. They choose a model, add a chat box, connect an API, and announce that the product now includes AI. Users may try...
